17th Annual Customer Experience Management Summit
The 17th Annual Customer Experience Management Summit brings together senior CX, digital and business leaders to explore how organisations can transform customer experience into a true driver of growth.
Across two days, the event will focus on AI, personalisation, omnichannel strategies and customer-centric transformation. Attendees will gain practical insights, benchmark strategies and exchange real-world experiences with industry peers.
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Key speakers
Joel Peters
Head of UX, Design & Research
Svetla Scheiber
Global Black Belt Business Value
Tom Voirol
Global Head of CX Strategy & Design
Moritz Wolf
Global Head of CRM CoE – Data, Intelligence & Operations
Jean-Pascal Amblat
Head of Owned Channels and CRM
Key topics
- The CX Revolution: Redefining Customer Expectations in 2026
- Voice of the Customer: Listening, Learning & Acting
- AI & Hyper-Personalisation: The Future of Customer Engagement
- Omnichannel Excellence: Seamless Journeys Across Every Touchpoint
- Digital Transformation & CX Technology Landscape
- Building a Customer-Centric Culture from the Inside Out
Who Should Attend
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from cross-industry involved in:
- Customer Experience
- Customer Excellence
- Customer Care
- Customer Loyalty
- Customer Journey
- Customer Insight
- Customer Engagement
- Customer Value Management / Customer Value Proposition
- Customer Data & Analytics
- Voice of the Customer
- Digital Customer Experience
- Customer Strategy/Consumer Strategy
- Multichannel Marketing
- Consumer Marketing
- Design and User Experience
- Brand Performance
- Customer Relations
- Customer Development
- Customer Satisfaction