8th Annual Customer Experience Management Summit

3 - 5 Oct 2017, Barcelona

Having a great and personalized customer experience is one of the most inevitable intentions of any organization. Positive feedback ensures satisfaction and retention not only of our customers, but also our employees. Moreover, it is necessary for growth of the company and successful business strategy. 8th Annual Customer Experience Management Summit was designed to provide you with the latest innovations and ideas discussed by senior level experts representing different industries such as retail, aviation, hospitality, banking, pharma or telecom. The representatives aim to share the insights regarding the increase of AI, the effect of bots on solving customer issues, delivering a consistent customer experience across all channels, data-gathering and analysis in order to deliver personalized experience, creating a customer-centric culture, social media and its significance in CEM as a research tool but also customer satisfaction and loyalty. You have a unique opportunity to get the answers to your questions from senior level decision makers representing leading companies of a particular industry. Moreover, limited seats in the audience guarantee you noteworthy networking opportunities and valuable discussions.

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Co - LOCATED WITH

8th Annual Optimizing Contact Centres Summit Logo

 

Key Speakers

Thomas Reby

EMEA YouTube Operations Management

Google Ltd

Alex Terpstra

Director of Customer Experience

ABN AMRO Bank N.V.

Christina Hirsch

Director Customer Experience

Vodafone Germany

 

Matteo Luigi Acquaro

Head of Customer Experience and Communication Unit

Intesa Sanpaolo

 

Javier Alfonso Cesar

Head of Customer Experience Design. LFP & 3D Printing

HP Inc.

Jesus - Maria Rodriguez

Customer Collaboration Director 

Danone

Key topics

  • The effect of bots on solving customer issues
  • Self-service with the help of AI as a rising trend?
  • How to deliver the right and effective emotional quotient?
  • Delivering a consistent customer experience across all channels
  • Data-gathering and analysis in order to deliver personalized experience
  • Creating a customer-centric culture and developing brand and business strategies
  • Social Media and its significance in CEM as a research tool
  • Measuring support quality and KPIs with better data
  • Customer feedback collection and measurement
  • How to make a loyalty program an integral part of business strategy?
   

Who Should attend

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of departments from cross industry involved in:


  • Customer Experience
  • Service Management
  • Communication Unit
  • Customer Engagement
  • Multichannel Marketing
  • Consumer Marketing and Strategy
  • Sales and Customer Experience
  • Design and User Experience
  • Customer Loyalty
  • Customer Journey
  • Brand Performance
  • Customer Relations
  • Customer Insight
  • Customer Development
  • Customer Excellence
  • Customer Multichannel Engagement
  • Customer Value Management
  • Customer Satisfaction
Register for event

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Contact

Allan Lloyds Group
Trnavska cesta 82, 821 02 Bratislava, Slovakia

+421 221 025 322

info@allanlloyds.com

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