8th Annual Customer Experience Management Summit
Having a great and personalized customer experience is one of the most inevitable intentions of any organization. Positive feedback ensures satisfaction and retention not only of our customers, but also our employees. Moreover, it is necessary for growth of the company and successful business strategy. 8th Annual Customer Experience Management Summit was designed to provide you with the latest innovations and ideas discussed by senior level experts representing different industries such as retail, aviation, hospitality, banking, pharma or telecom. The representatives aim to share the insights regarding the increase of AI, the effect of bots on solving customer issues, delivering a consistent customer experience across all channels, data-gathering and analysis in order to deliver personalized experience, creating a customer-centric culture, social media and its significance in CEM as a research tool but also customer satisfaction and loyalty. You have a unique opportunity to get the answers to your questions from senior level decision makers representing leading companies of a particular industry. Moreover, limited seats in the audience guarantee you noteworthy networking opportunities and valuable discussions.
Co - LOCATED WITH
EMEA YouTube Operations Management
Director of Customer Experience
ABN AMRO Bank N.V.
Director Customer Experience
Matteo Luigi Acquaro
Head of Customer Experience and Communication Unit
Javier Alfonso Cesar
Head of Customer Experience Design. LFP & 3D Printing
Jesus - Maria Rodriguez
Customer Collaboration Director
Who Should attend
Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of departments from cross industry involved in: