Customer Experience Summit, Barcelona

Allan Lloyds is pleased to announce that we are hosting the world's premier CEM Summit. Customer Experience is more critical than ever before to retain customers. To create a superior customer experience requires understanding the customer's point of view.

What's it really like to be your customer? What is the day-in, day-out 'customer experience' your company is delivering?

Allan Lloyds' respected and powerful Customer Experience Management Summit is bringing together top experts from 3 fast forwarding industries to lead you through market turbulences and will provide you with step-by- step methodologies that help you do your job better, faster and with larger impact.

Why is the customer experience so important? Because, it's the first step in creating customer retention. Learn the tricks from the experts from the banking, telecom and retail industry in one place

   ·       Discover the main drivers that help create that exceptional customer

   ·       How should companies use their database in providing excellent experiences to customers?

   ·       Building a customer experience strategy in a complex international organization

   ·       How Marketing can cooperate with Quality in Financial Institutions

   ·       Learn about exploitation of tools and systems for pro-active customer service

   ·       Discover how can banks align themselves internally and externally

   ·       Which customer experience technology investments are priorities for executives

Some of the Distinguished Speakers include:

BT,  Head of Customer Experience

Credit Suisse,  Director, Global Head of Client Experience

Deutsche Bank AG,  Managing Director | Global Head of Implementation and Service

Deutsche Telekom AG,  VP Service Management - Service Strategy

Euronics, Marketing Director at Euronics Italy

France Telecom, VP Customer Experience Orange

Intesa San Paolo, Head of customer satisfaction office

KPN,  Head of Customer Relationships [CRM], Sales, Loyalty,

Migros,  Head of Bus.Dev & IT & CRM at Migros

Millenium BCP, Chief Marketing Officer, Business and Corporate Marketing Director

PepsiCo, Marketing Director - Europe

SPAR,  Head of Corporate Marketing and Research,SES Spar Shopping Centres, Austria

Telecom Italia, Quality of Service - Vice President Customer Experience Improvement at Telecom Italia

Telefonica O2,  Head of Engineering and Customer Care at Telefonica

TeliaSonera,  VP Strategy and Business Develoment

Unicredit Group, Chief Quality Officer

This event will bring together a selected group of top executives from the telecom, banking and retail industry who want to champion customer experience for two days of networking, workgroup sessions and an exchange of ideas and innovations on the industry's top strategic issues.